Is eCaseStatus™ secure?

• Yes. We use 128 bit encryption technology to make sure your sensitive files remain secure. To learn more about our security policy, visit our Privacy & Security page.

How complicated is eCaseStatus to set up, administer and run?

• eCaseStatus is simple and straightforward. The interface is designed to be quick and easy, making updates immediate and effortless, thereby saving you time.

What are the email capabilities?

• The eCaseStatus system has a powerful email system built right in. When eCase accounts are set up from Needles, those clients will have a user name and password automatically generated for them and a Welcome email will automatically be sent out providing them the access information and a link to the eCase mini-site for your firm.
• Also eCase gives you an eBlast utility where you can send mass emails to any or all of your clients with the click of a button! Whether public service in nature or personal greetings or whatever marketing content you would like to get to your clients, eCaseStatus has you covered. It's fast, easy and a big differentiator between you firm and the competition. These days more and more clients expect online access and email communications. Soon it will be the norm in all professions. eCaseStatus does it now! Quickly, easily and inexpensively.

Many of my clients aren't computer savvy. Will they be able to easily use the program?

• Absolutely. You simply give them a user name and password, they enter them on the sign-in screen, and then access to their files is granted. View our DEMO to experience for yourself the ease of the user experience.

How do I control access?

• There are three sign-in access levels: administrator, referring attorney, and the client. Just by using your administrative password, you can securely access all of the eCaseStatus features. From there, you can setup clients and refering attorneys. Clients can only view their own case information that was exported from Needles into eCaseStatus. Referring Attorneys can view any of their clients information on the eCase system. Administrators can view all of their referring attorneys client information as well as edit the information eCase displays to the end user.

Are the files write-protected so that the clients can only view - but not change - any information?

• Yes. Clients will not be able to manipulate the information on the website in any way. Only administrators to the eCaseStatus system will be able to make updates and changes to their clients information.

How does case information get from the files into the eCaseStatus system?

• The eCaseStatus system works directly with Needles Case Management Software. Needles can export data to eCase as often as the administrator needs. This is usually done on a nightly basis.

How easily can I change or disable passwords if there's a client problem, a staff change or other reason to instantly limit file access?

• The administrator can easily activate or deactivate a client or a refering attorney from using the eCaseStatus system directly from the administraton portal.

How do I notify my clients/referring attorneys of their unique user id, password and the web address to view their case information online?

• Provided you have captured e-mail addresses via Needles Case Management SOFTWARE, eCaseStatus provides an e-mail notification utility that notifies each client/referring attorney with this information at the click of a button.
• For those clients that have not provided their e-mail address or don't have one, Needles Case Management SOFTWARE's mail merge feature easily pulls this information into a pre-formatted letter that can be mailed to all clients/referring attorneys.

Through no fault of ours, sometimes cases are not updated each day. With that, can eCaseStatus notify clients/referring attorneys upon case updates only?

• Yes, because Needles allows you the option to export just those cases that have been modified, eCaseStatus can send an e-mail notification to your clients/referrals when a case has been updated.

We keep all our dynamic case information primarily in the notes section of Needles. Can this information be exported into eCaseStatus along with the static fields?

• Yes, after each case note has been added to a case, you can choose to have that specific note exported to your internal case status screen, or to the eCaseStatus application (both client and referral), or all three.

What if there are case developments I don't want the client to see yet?

• Please check your Needles documentation for export features.

Does eCaseStatus use a lot of computer space or speed? Will the downloads slow down our computers during the work day?

• eCaseStatus will not use any of your computers space or speed. eCase is an online application requiring an internet browser and an internet connection to your computer.

What's the capacity of the system? How many case files can I enter? Does cost depend on number of cases uploaded?

• You can enter as many case file accounts into eCaseStatus as you need. eCase subscriptions are not based on the number of clients in your system. eCase requires a one-time set-up fee and a monthly subscription payment.

What if I don't have Needles Case Management Software? Can eCase work with any other case management software?

• eCaseStatus has been designed to work only with Needles Case Management Software.

How much does eCaseStatus cost?

• To take advantage of the impressive efficiencies that eCaseStatus offers, requires a one-time set-up fee and a monthly subscription payment. Your time spent with even a handful of clients each month reviewing their case files will more than pay for eCaseStatus --and your time can be better spent elsewhere!

What if I have additional questions?

• Contact Joe Zanta at 410-363-1976 or Rick Koch at 800-525-3332. You can also talk with your Needles representative for pricing details. If you prefer, use the handy contact from on the right side of this page and an eCaseStatus account manager will contact you as soon as possible.

I'm convinced! How do I subscribe to eCaseStatus and how long will it take to be up and running?

• Simply call Joe Zanta at 410-363-1976 or Rick Koch at 800-525-3332 today, and we will be glad to work with you.